Our refund and returns policy on physical products lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No wearing it and sending it back, please.
Several types of goods are exempt from being returned. Photographic prints are usually hand delivered (In Niagara) and examined on the doorstep, at which time delivery can be refused if it does not meet expectations. If items are shipped and damaged in transit or during delivery, we will coordinate with the carrier to address the issue.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us to follow up.
Only regular priced items may be refunded. Sale items or items with coupons applied are not eligible for refund.
We only replace items if they are defective or damaged. If you wish to exchange it for the same item, send us an email to begin arrangements.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Cash refunds are not an option.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to us only after contacting us to advise it is on it’s way.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.share this with friends: