Refund and Returns Policies

Many products in this store are fulfilled by well-known international providers that ship globally. Orders placed via external vendors are subject to the refund and returns policies used by the relevant vendor: They handle all invoicing, refunds and returns, and enquiries. For assistance with orders placed using an external vendor please contact them directly for assistance and a speedy resolution to the issue(s) encountered, using the processes outlined at their web site.

Products delivered by hand or shipped from our location are subject to our internal refund and returns policies as follows:

Several types of goods are exempt from being returned. Hand-delivered photographic prints and physical products are examined on the doorstep, at which time delivery can be refused if the print or product does not meet expectations.

If items are shipped and become damaged in transit or during delivery, we will coordinate with the carrier to address the issue.

Our refund and returns policy on physical products lasts 30 days. If 30 days have passed since your purchase, a full refund or exchange is unavailable. To be eligible for return, items must be unused and in the same condition that it was received. It must also be in the original packaging. No wearing it and sending it back, please. 🙂

Additional non-returnable items:

  • Gift cards
  • Downloadable software products and digital files

There are certain situations where partial refunds my be granted at our sole discretion:

  • Book with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase. Once a return is received and inspected, we will send an email confirmation of receiptof the returned item(s). We will notify you of the approval or rejection of your refund claim. If a refund is approved it will be processed and applied within 30 days.

Late or missing refunds

If you haven’t received a refund within 30 days of approval, first check your bank account again.
Then contact your credit card company. It is common for delays due to processing before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your approved refund, please contact us to follow up. We will fix it.
Note: We only replace items if they are defective or damaged. If you wish to exchange a product for the same item, send us an email to begin arrangements.

If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. No cash / credit options are offered. Once the returned item is received, a gift certificate or electronic coupon will be dispatched to you.

Important: To return your product, you should mail your product to us only after contacting us to advise it is on it’s way. We will require a tracking number. If a product is sent but does not arrive here, that is beyond our control. No refunds will be issued for returns that get lost in transit.

You are responsible for shipping costs for returns Shipping costs are non-refundable. If you receive a replacement item, the cost of return shipping will be deducted from your refund, no additional charge will be applied. Depending where you live, delivery time for your exchanged product to reach you may vary.

Contact us for questions related to refunds and returns.

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