Category Archives: Gyst Another Technology Blog

This category covers everything tech related that didn’t go into the newspaper or get syndicated to other blogs.

Yuk It Up, Go On…

OK, so who wants to laugh at this ageing techie?

I decided that yesterday would be the day I gave my 32Gb iPhone a much needed clean up. With less than 1Gb free space remaining, I need to give myself some breathing space. So, I import all the photos and videos from the iPhone  into a ‘dump’ folder I made on my desktop, which I use for just such purposes, then I wiped the phone. OK so far. 15Gb now free and hundreds of photos and videos to wade through later.

Then, two days later, I find that somehow that dump folder does not contain all the things I copied over from the iPhone. Not sure how it happened. These are personal files, just snaps for the most part, so I wasn’t perhaps as careful as I should have been. Whatever happened, the end result is that none of the videos and many of the photos were simply not there. I’m not going to blame the computer. I’m going to blame the user. Whatever I did, it was what my geek friends and I would term an epic fail. Still, I’m not beaten yet. Far from it. We have plans for this scenario.

phoneSituation: The iPhone is empty. None of my iPhone backups have that material, because I cleared those out as well during my purge. Well, I don’t need it any more, right? I have copied everything to the computer for safe keeping! Except…the desktop folder doesn’t have it and, of course, like a good little techie I have emptied my recycle bin. Bum. I’m still not beaten yet!

Good job I have File History configured and turned on… I am going to thank myself for being sensible enough to use this fantastic feature, and be grateful to Microsoft for adding it to every version of Windows since version 7. With File History, your documents, desktop files, Libraries and any other folders you want are monitored and backed up to a location of your choice. More, any changes to those files are also backed up. What does that mean? Imagine you wrote an essay or a spreadsheet, then made changes and wanted to go back seven versions to the original draft or layout. That’s why it is called File History. You can keep as many versions as you want, automatically. So…

I just rolled back a couple of days and found the original files that were on the desktop immediately after I imported them from the phone. All the photos and all of the videos are there, happily waiting to be restored to their original location. Two clicks and two minutes later, I’m sitting watching one of the videos that would otherwise have been gone forever. Nothing missing. No damage. No harm, no foul. In this instance, Microsoft came through and delivered exactly what they promised, right when it was needed. They don’t get enough praise for that. So from me to Microsoft, well played, Microsoft, well played indeed.

Time to go. I have a whole bunch of photos and videos to wade through.

Heartbleed

Those that know me, know of my involvement with the media. Proud owner of a largely unused Press Pass, I am also semi-responsible for the on-line newspaper, the News In Port Colborne.

I make sure the wheels don’t fall off, take care of the backups, handle the adverts, and also write a technology column whenever the mood takes me.

Or, when something important comes along, as it did recently in the form of the Heartbleed bug in the Open Source SSL library behind two thirds of the secure servers on the Internet. Out there for two years before being noticed, this issue carried potential for great harm.

I won’t rewrite it here, it’s far too long. But I will post here a link to the article I wrote for the aforementioned newspaper, for those interested in reading it. Enjoy!

http://newsinportcolborne.com/2014/04/heartbleeds-bug-the-facts/ 

Connected

I have many hats to wear. To work effectively means connecting the dots and automating where I can. Work smart, not hard, to get more done.

IMG_2315Take this example. I manage the social media accounts for several companies, and I also have personal projects such as this one. I have to make sure personal and business projects remain separate, and that posts for company A don’t arrive on the sites of companies B through G. Like Ghostbusters, crossing the streams in that way would be very very bad. Posting to each company account manually can eat up a large part of a working week, be confusing and fraught with danger. Triple check everything. Don’t cross those streams. Automate it.

I finally got around to automating my personal stream from this blog to my own G+, Facebook and Twitter accounts. Those will be enough for now, I may add more later. For now, it is enough. Updates to the blog will now post to each connected social media account automatically without me having to log in to each site and copy-paste, repost or retype everything manually.Ideal? No, it’s always best to customise for each platform, but for sheer speed, it can’t be beat.

Boom! Done. I just posted to G+, FB and Twitter. Cool.

Step three toward my plan for world domination is now in place. Only another 147 to go.

Windows XP and Office 2003 Support Ends April 8, 2014

Many businesses, schools and government offices still use their beloved Windows XP operating systems and Office 2003 because they are reliable, run all the software required, and upgrading could be a painful process. It took several years to get all that software set up and these venerable systems are not quite ready for retirement yet. Are they?

Unfortunately, Microsoft will cease support for these time-served workhorses on April 8. This is a logical business decision dictated by simple economics and market forces, though many have criticized Microsoft for dropping this beloved combination of OS and software. Really? Hey, even a new car warranty runs out eventually. Why should Microsoft expend resources on outmoded technology? If they did, we would all still be using Windows 95 and that would not be fun for anyone. But I digress…

xp-eolNot everybody can simply upgrade to a new operating system or Office suite. Apart from the software costs, larger organizations have service contracts tied to their current systems. What exactly does this cessation of support mean to those still tied to and dependent upon XP and Office 2003? Well, first of all, don’t panic. Everything will continue to work as it does now. I have reassured several people on this point, worried about the terminology used by Microsoft.

‘End of Life’, as it is referred to, is simple industry speak which means Microsoft will no longer provide any support. Nor will they create or release updates, bug fixes or security patches, for their decade old operating system and Office suite. It does not mean you need to rush out right now and buy new computers. That said, it may be a good idea to do so, as there are security implications you need to consider carefully if you plan to keep using Windows XP or Office 2003, either in your organization or at home.

So. To recap, neither Windows XP nor Office 2003 will receive any updates at all after the April 8 deadline. Ever. Microsoft, to be fair, have been exceedingly loud and clear on this, so any resultant fallout after April 8 is definitively not their fault. Any security holes discovered in the future will remain open. Forever. Microsoft knows this, which is one reason they are pushing users to upgrade and avoid any risks.

Hackers know this too, and it is believed that many have at their disposal a number of zero day (AKA presently unknown) vulnerabilities which will let them easily break in to these old systems: They are simply waiting to launch their attacks until April 9. At which point they may copy your data for later resale, steal your identity, empty your bank account or install the ransomware we have often discussed. Ah. Yes. This could be a problem.

Dialling back the paranoia a little, in simple terms, it comes down to this: In the absence of the benevolent hand of Microsoft (there’s a phrase I never expected to find myself writing) your security now rests firmly in your own hands. You’re on your own. If there are security holes yet to be discovered (zero day), then whatever security you have implemented yourself will be the only line of defence, so please do not take this situation lightly.

We strongly urge Windows XP and Office 2003 users to beef up their security as much as reasonably possible, adding antivirus and firewall protection if you have not already, and if you are a business you should revisit internal security policies and practices. This is always good practice and should be done regularly, so it represents no additional workload.

Though the best defence is without doubt a physical upgrade of equipment and software, (to continue to receive security and bug fix updates), this situation need not be the end of the world. Carefully considered and well implemented actions now will reap dividends later and may mitigate (but not eliminate) some of the potential for issues.

Keeping your computers disconnected from the Internet may seem drastic but it will stop any bad guys getting to your machines or your data from outside. Many larger facilities use sub-networks which explicitly do not have Internet access, for exactly this reason. On such networks the likelihood is far lower that any security issues will be encountered, though of course never one hundred percent. No guarantees.

Each scenario is unique. Home users should do some research and ask knowledgeable friends (and I do mean knowledgeable, not just that loud-mouth know-it-all buddy we all have). Maybe get a professional around for coffee and a chat. For businesses, the cost of hiring in a consultant for the day is a small expense in comparison to the price you pay after a successful hack attack. An IT consultant may see things your own team did not and can often offer alternate options you may not have considered. This may be a worthwhile business expense. Again, each scenario is unique. Each person and / or organization must make their own determination how best to proceed, but again we strongly urge consideration of all available options…including the option to upgrade.

If you must continue to use these products, cover your bases. On April 8th make certain to perform every last available upgrade as there will never be any more. Then, start backing up your data and operating system. I strongly urge, as I always have and always will, a full and complete backup of everything. Because I have seen what happens when you don’t bother. So backup, then backup your backups, and back them up too. And put them in a safe. I neither joke nor exaggerate. I could tell you some horror stories. If the worst happens, you will be glad that you took the time and trouble. If you need help with any of that, well, this is not a pitch but you know who to call, right?

In conclusion, the end of support for Windows XP and Office 2003 is not necessarily the worst thing in the world, but it really should be given due thought, in advance of the fast approaching April 8 deadline.
Please, do not ignore this ticking time bomb, or it could be the most expensive conversation you never had.

Cell Phone Battery Life Problems: Solved!

Hello there! Long time no blog!

I have been quite busy at my day job, doing exciting things with cameras and Photoshop for fun and profit. Consequently, although there has been much happening in the world of technology since my last diatribe I simply have not made the time to write as frequently as perhaps I should. Note, I don’t say I haven’t had the time. I’ve just been selfishly using it for other projects. Until today. Why?

I found the solution. What solution? The solution to the problem faced by the majority of iPhone owners and, in fact, cell phone owners everywhere on every platform. What problem? This problem: “Why does my battery die after 5 hours one day and after 22 hours the next?” Well. Brace yourself. I blame Facebook.

Now, for you, it may not be Facebook. Every phone owner has a different set of apps and a different way of using their phone. For example, I don’t play Candy Crush or Angry Birds, but I do take video and post to Google+ and Facebook. Because we all use our phones differently, the rate of battery discharge is different for everybody, making it hard to identify a specific cause, much to the frustration of anybody whose phone dies thirty seconds into a call.

Articles everywhere offer advice and tips on getting the most out of a battery, and most of these are valid. But do they work? On their own, no. The one thing I have never seen discussed in all these tips and techniques is the matter of cellular data usage. And this is important.

Here’s the logic. Everybody with a cell phone knows that cell phone battery life is quoted in Talk Time hours and Stand-By hours. Your phone may be good for 7 days if you don’t use it (stand-by mode) or 4 hours if you call someone (Talk Time). What may not be obvious is that, as I finally discovered in an epiphany last week, Facebook and other apps on your phone may be using cellular data to do their thing. And that, dear friends, at least as far as your battery life is concerned, counts as Talk Time.

Cellular data is cellular data, and your phone neither knows nor cares whether you are talking or playing a game. Your battery will discharge at the Talk Time rate, regardless, because it is cellular data being used. The only difference is that cellular data usage by apps doesn’t count against your monthly minutes, which is why it goes unnoticed.

I have proof. My battery has become increasingly unreliable as the weeks pass, to the point where I was seriously considering retiring it and getting an upgrade. Sometimes it would last 18 hours, never overnight. Other times it would not make it through a working day. There was no discernible pattern, which drives any logical person crazy. I have charge cables at home, at work and in the car, just to feed the beast.

A couple of weeks ago I dutifully went through all the usual recommendations, turning off features and removing apps. I even bit the bullet and did a complete factory restore. That was fun. Not. Nor was it successful. A week later, the problem remained and there had been no improvement. Frustrated is not the word.

Then I went through my settings, line by line and menu by menu. I got a shock when I looked at my cell data usage. Facebook had used 363 MB of data. What?! Now, I occasionally check in and post a photo, add a comment or two, but that’s all. In my wildest imaginings I could not explain where almost a half of one gigabyte of data had been used. That’s when it hit me.

Facebook (and other apps like it) pushes updates to my phone. Facebook tells me everything that everybody did with their day. Cat photos and calls to arms, chain letters, amusing updates and silly hoaxes all come over the air to my phone, and Facebook and friends all use the cell data networks to do it. That’s how you can get updates as you move around and enjoy your day.

Which, when you think about it, neatly explains why I may get 5 hours of battery one day and 18 the next. And why my wife, who is rarely spitting distance from a wireless network, does not have the same problem though she uses the same apps. In a nutshell, my battery life is dictated by how busily my friends are posting cat pictures on Facebook.

FB_CellularI confirmed this theory easily enough, and you can too. The method will vary from one phone or platform to another and I cannot help everyone, but your instruction manuals and / or cell carriers support team may be able to assist.

can help those with iPhones: Go to Settings. Then click on Cellular. Scroll down. You will see a list of all apps that can use cellular, along with how much data they have used. Enjoy the read. This is where I found the 363 MB alongside Facebook. Each app has a slider to toggle cellular use on or off. I toggled Facebook off.

And from that day forward I have been getting three to four times the battery life. Yes. You read that correctly.

For well over a week now, I have been enjoying sunsets without running to the car, and the drive to work without feeling around under the seat for a charge cable. I can listen for longer, play more, work harder and worry less about feeding the beast. I can walk around as happy as a very happy thing, knowing that my battery will last not only through the day, but through the night, the next day, another night and so on.

I took back control. My battery life is now dependent on how I use my phone, not how others use theirs. Feels good. The only down side is that I won’t get Facebook updates until I get back on to a wireless network. Oh dear, how sad. I think I can survive.

I highly recommend phone users check their own phones to see whether they can increase their own battery lives by simply turning off data hog apps in this way. For me, it is enough to know I don’t need to upgrade my phone or replace the battery.

Colour me happy. I hope this works for you, and that you will be happy, too.

Another quiet day at work

Dear Diary
Over the weekend, we migrated the Quickservice domain to a new server and a new host. This moved from a Windows platform to a Linux one. This is the native platform for this CMS, so now everything is working as it was always meant to! The web site works flawlessly, but the DNS switch caused some temporary (expected) caching issues. Some back-end links to the update software for Tim Hortons also stopped working because they tied into database files which needed permissions I was not told about. No biggie, just another curve ball. I spent the morning working on that.

  • I also spoke with Bill Smith, CFO of the Drummond Group about adding the legally required text to the Sigmund site for our Office of the National Coordinator (ONC) certifications.
  • I also began work rewriting the software features section and creating downloadable PDF’s for each of the 12 pages. And adding SEO. And registration forms. And Google Adwords…
  • I also added 301 redirects to .htaccess for 414 separate error pages, holdovers from the old site…
  • I also finalized and approved the e-mail blast going out to 14,000 medical facilities (all subscribers, no spam!) across the U.S. today
  • I also completed work on the next marketing campaign for our sister company, we have new graphics and tag lines!
  • I also scheduled a meeting to discuss site migration requirements and total rebuild of our other sister company web site.

It is only 10:39 a.m.
I need a coffee.

OK, don’t listen

I got a panic message last night, after business hours. “I’ve got a virus! Help!”

Sure, drop it off now, we’ll take a look and fix you up within 24 hours. OK. Agreed.
So I wait. 6:30, computer gets dropped off. Time passes… 11:30 that night I get another call. “Hey, a friend said they know how to fix this and will do it for free. Can I get my computer back?”

Where do I start? Being available after hours? Almost midnight and I’m still on call? No charge for any of this. Making arrangements the next day to be available? And when the person turned up late, letting them come to my partners place of work, pick up a key for our home and let themselves in to pick up their computer so they can take it elsewhere to be fixed for free? No charge.

What if I had done what I normally do, jumped right in and fixed it up? Would I have got paid? What if I had been working on it for four hours when that call came in? What would you have done? I think we can agree that giving the key to your home is above and beyond normal customer service levels.

I hate being messed around like this but it goes with the territory. I can deal with it. What I can’t deal with, is the irony. The same person we’re doing this for walks in to my partners place of work to pick up our key and proceeds to rant that they can’t make a living in their own profession any more because everybody is jumping in as an expert and working for free. Exact words, I’m told.

That part I found a little hard to swallow, given what the person was standing there doing to us. No charge.

As I advised, from the description of the virus that was given over the phone, a simple System Restore will appear to work, but it won’t. If this is the virus we think it is (and a small wicked part of me hopes it is), we have seen it before. It will be back within a week, the next time the computer restarts. Sure as apples. Second Tuesday of the month, regular as clockwork: Patch Tuesday. God bless Microsoft and their automatic updates. Tick tock. Five days at most to that restart. And counting. That’s why you pay for stuff like this. And next time, believe me, up front.

CarI is a published technology columnist (again)

I recently received a phone call from a friend that runs an on-line newspaper. The server suffered a major outage and they were offline. Fortunately, the site owner had a healthy respect for backups and had a recent one available. Using this I was able to restore the file structure and recreate the back-end database on another hosting server, getting them back up and running after three days and some sleepless nights.

As a thank-you my grateful friend offered me free advertising for a year. His exasperated Editor wrote a 1500 word front page feature article about me, and Gyst Services, which, if you are interested, you can read here.

I also made such a lasting impression that I was invited to contribute a column on technology, to which I agreed. My column has already begun. You can look me up under Columnists on the web site of the Ontario Press Council’s most recent member, the News in Port Colborne and Wainfleet (NIPCAW), though I will be reposting each of the articles on my own site here, under Tech Talk.

Titled “Carl Talks Tech”, the at-least-weekly articles in this column will focus on practical advice, breaking news and technology trends. I have carte-blanche on subject matter. I am looking forward to writing again.