Several months ago, I accepted a new role within Quickservice Technologies. Unsure what title to bestow on my newly minted position (such a role had never existed, I like to think that I created it), it became the vague but all-encompassing ‘Project Liaison’. And that’s what I do now.

Accepting this role meant stepping down from the VSS team to focus on development of several internal projects (hence the title), intended to develop and bolster our internal knowledge bases and staff training systems, as well as provide new resources for our client base. Exciting times indeed.

The development of our client systems is the area I would like to focus on in this post.

First, some background. The Quickservice point-of-sale (POS) system, iQtouch, is a complete solution for all quick service food restaurants. It takes customer orders from the counter registers or drive-thru, sends them to the kitchen teams, accepts payments, allows for discounts and coupons as well as transaction histories and business reporting and… a lot more. The point is, though simple to use once you know how, it’s not something you can just walk up to and jump in. Until now. Enter me, and my customer training sites. Continue reading Project Liaison and POS →